Refunds Policy

Thank you for shopping at ÀWA Marketplace!

If for any reason, you are not completely satisfied with a purchase, we strongly encourage you to contact the Seller of the item. You may be able to return, exchange, or request a refund for your order depending on the individual Shop’s policies. To request a return, return label, refund, or exchange, you will need to contact the Seller.

Interpretations

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ÀWA Marketplace LLC.
• “Goods” refer to the items offered for sale on the Service
• “Seller” refers to the entity offering items for sale on the Service
• “Orders” mean a request by You to purchase Goods from a Seller.
• “Service” refers to the Website.
• “Shop” refers to the Seller’s shop on the Service
• “Website” refers to ÀWA Marketplace, accessible from https://awarawa.com/
• “You” refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

How do refunds & returns work on ÀWA Marketplace?

Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in their Shop’s policies. Go to the Shop’s homepage and scroll to the Shop’s return policy for more information.

If the Seller is willing to accept this return, be sure to settle on the details in a message before returning the item:

• Where You should send the return
• What time frame does the Seller wish to receive the return
• Who will be responsible for the cost of return shipping, if not written in the Shop’s policies
• What shipping method to use

What should I do if the Seller doesn’t refund my order, or if the Seller doesn’t accept returns?

If the Seller doesn’t allow returns or refunds, You may be able to open a case with ÀWA Marketplace.

Cases can be open if:

• You never received your order
• Upon receiving the item, You see that it contains ingredients that were not specified on the product page & are not in line with ÀWA Marketplace’s non-toxic standards.

Please contact ÀWA Marketplace at contact@awarawa.com with the details specified below:

• Order Number
• Conclusion of Support Ticket with Seller
• Evidence of your grievance, if applicable

What are Shop policies?

Each Seller on ÀWA Marketplace is responsible for their own policies regarding refunds, exchanges, and returns. Keep in mind that policies vary from Shop to Shop.

Before making a purchase, You should review the Shop’s Returns & Exchange policy. You can find the Shop’s policies on the Shop’s page under the Terms and Conditions & Return Policy.

Contact Us

If You have any questions about our Returns and Refunds Policy, please contact us:

• By email: contact@awarawa.com