Shipping Countries:
United States (US)
Shipping States:
Oklahoma (United States (US)), New York (United States (US)), Mississippi (United States (US)), Iowa (United States (US)), Connecticut (United States (US)), Wyoming (United States (US)), South Dakota (United States (US)), New Hampshire (United States (US)), Massachusetts (United States (US)), Illinois (United States (US)), Arkansas (United States (US)), Washington (United States (US)), Rhode Island (United States (US)), Nebraska (United States (US)), Maine (United States (US)), Georgia (United States (US)), Alaska (United States (US)), Vermont (United States (US)), North Carolina (United States (US)), Kansas (United States (US)), Delaware (United States (US)), Tennessee (United States (US)), New Jersey (United States (US)), Michigan (United States (US)), California (United States (US)), West Virginia (United States (US)), Hawaii (United States (US)), Arizona (United States (US)), Oregon (United States (US)), Missouri (United States (US)), Kentucky (United States (US)), Texas (United States (US)), New Mexico (United States (US)), Indiana (United States (US)), Colorado (United States (US)), South Carolina (United States (US)), Nevada (United States (US)), Maryland (United States (US)), Virginia (United States (US)), Montana (United States (US)), Florida (United States (US)), Alabama (United States (US)), Ohio (United States (US)), Minnesota (United States (US)), Wisconsin (United States (US)), Idaho (United States (US)), Pennsylvania (United States (US)), Louisiana (United States (US)), Utah (United States (US))
Ready to ship in 3-5 business days
Shipping Policy
Processing your order takes 1-3 business days, so once your order has been shipped, an email will be sent immediately.
Once your order has been placed you are unable to change it, but you do have the ability to cancel it & place a new one, if it has yet to be shipped.
It is possible to change your shipping address only if your order has yet to be processed & shipped.
Refund Policy
If you're missing an item from the original purchase, please email me within 9 days of receiving the package with a image of what was received, so I can fix it.
Due to the type of products sold at Thoughts Of You Co., I am unable to offer returns & exchanges.
If your package has arrived damaged, you must email thoughtsofyouco@gmail.com, within 9 days of receiving the package, including photos,
to recieve a refund.
A candle cannot be returned/ refunded if it arrives with a wet spot, or frosting, due to the multiple temperature changes that will occur as it moves from one destination to another.
Also, please consult your primary physician before purchasing any products, if you are unsure of the ingredients & how it will affect you.
Although, Thoughts of You Co. is a natural & cruelty-free brand... it is highly important to Me that you are aware of the information surrounding such products for the safety of your skin.
Refunds Policy
Thank you for shopping at ÀWA Marketplace!
If for any reason, you are not completely satisfied with a purchase, we strongly encourage you to contact the Seller of the item. You may be able to return, exchange, or request a refund for your order depending on the individual Shop’s policies. To request a return, return label, refund, or exchange, you will need to contact the Seller.
Interpretations
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ÀWA Marketplace LLC.
- “Goods” refer to the items offered for sale on the Service
- “Seller” refers to the entity offering items for sale on the Service
- “Orders” mean a request by You to purchase Goods from a Seller.
- “Service” refers to the Website.
- “Shop” refers to the Seller’s shop on the Service
- “Website” refers to ÀWA Marketplace, accessible from https://awarawa.com/
- “You” refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
How do refunds & returns work on ÀWA Marketplace?
Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in their Shop’s policies. Go to the Shop’s homepage and scroll to the Shop’s return policy for more information.
If the Seller is willing to accept this return, be sure to settle on the details in a message before returning the item:
- Where You should send the return
- What time frame does the Seller wish to receive the return
- Who will be responsible for the cost of return shipping, if not written in the Shop’s policies
- What shipping method to use
What should I do if the Seller doesn’t refund my order, or if the Seller doesn’t accept returns?
If the Seller doesn’t allow returns or refunds, You may be able to open a case with ÀWA Marketplace.
Cases can be open if:
- You never received your order
- Upon receiving the item, You see that it contains ingredients that were not specified on the product page & are not in line with ÀWA Marketplace’s non-toxic standards.
Please contact ÀWA Marketplace at contact@awarawa.com with the details specified below:
- Order Number
- Conclusion of Support Ticket with Seller
- Evidence of your grievance, if applicable
What are Shop policies?
Each Seller on ÀWA Marketplace is responsible for their own policies regarding refunds, exchanges, and returns. Keep in mind that policies vary from Shop to Shop.
Before making a purchase, You should review the Shop’s Returns & Exchange policy. You can find the Shop’s policies on the Shop’s page under the Terms and Conditions & Return Policy.
Contact Us
If You have any questions about our Returns and Refunds Policy, please contact us:
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